And when it comes to bargaining for a deal, CR’s members found they had the most success at independent appliance retailers and websites—individual stores or small chains that typically serve a city or region. For overall satisfaction, independents land at the near-to-top zone in our ratings. These smaller merchants are also standouts for delivery and installation, our survey finds.
CR members can read on for complete profiles of four major-appliance retailers that earn high satisfaction scores from our members. To see how your preferred retailer fares in our appliance store ratings, see our full list of 17 national major-appliance retailers. We also rate independents and major-appliance manufacturers as separate groups. And don’t forget to read our Appliance Stores Buying Guide for everything you need to know about getting a great deal on a large appliance.
Looking for a small appliance? Read “Best Places to Buy Small Appliances.”
